FREQUENTLY ASK QUESTIONS
Below are answers to some of our most asked questions!
ARE YOUR BRAIDED WIGS MADE WITH A FULL LACE
Yes, WE USE DIFFERENT LACES , full lace, frontal, 360 lace and then we also have the closure version made with a closure.
HOW DO I PAY FOR AN ORDER?
To pay for your order, follow the steps below:
1) Select the order and add to cart. click the “Check out” button
2) Choose “bank transfer or card” payment method on the checkout page
Message on WhatsApp or send an email if you want to pay via PayPal.
WHAT TYPE OF PAYMENT DO YOU ACCEPT?
Credit cards: VISA, MasterCard, and Bank Transfer, PayPal, Worldremit, MoneyGram, Western Union.
You can pay for your order online.
Please note that the cardholder must have access to online banking.
HOW CAN I TRACK MY ORDER?
Here is how you track your order:
Log into MY ACCOUNT (located on the top bar) to view the status of your order.
Track your shipment by using the tracking number provided to you if your item(s) have been shipped.
You cannot track your order before it is shipped.
If you don’t know what your tracking number is or if you’re having difficulty tracking your package, kindly contact our customer care team.
I CAN’T TRACK MY ORDER USING THE TRACKING NUMBER PROVIDED. WHAT CAN I DO?
If you can’t track your order using the tracking number provided:
Please contact our customer care to inquire whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact our customer care using our instant messenger tool, chat with us or click contact us to send us messages.
Please contact the shipping company to confirm if the order was dispatched.
Sometimes shipping companies take 1-2 days to update new delivery information on their website.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Normally, the package can be delivered within 3-5 days,(excluding processing time) the length of time in which you receive your order will depend on some factors such as the shipping method as well as the location of the shipping address.
Once your order has been shipped, you will receive a tracking number by email, enabling you to track your order.
HOW CAN I CANCEL MY ORDER?
If you decide to cancel your order, you can contact our customer care same day you placed your order and they will assist you in doing so. Please note that you cannot cancel your order 24 hours after you checkout.
WHY WAS MY ITEM/ORDER CANCELED?
Your order has been cancelled for the following reason:
Difficulty in processing your payment information.
If you have questions or would like to place a new order please contact us.
We can quickly email you a link to reset your password. “Click here “to go to the log in page and then click “Reset Password”.
WHAT IF I FORGET MY PASSWORD?
We can quickly email you a link to reset your password. “Click here “to go to the log in page and then click “Reset Password”.
Different question?
Get in touch with our customer service team by filling the contact form and we will get back to you shortly.
PAYMENT METHOD
We accept via PAYPAL, WORLDREMIT, SENDWAVE AND MONEY GRAM
if you want to pay via PayPal Send a message via WhatsApp +2347065229337
Or via email Wumzybeautyworld@gmail.com
FOR PAYPAL DETAILS
